For procurement and security teams

• Per person, monthly or yearly

  At the prices on the pricing page, which exclude tax.

• Term, cancellation, and refunds

  In the Subscription Terms and the Pricing Terms.

• What the service is, and is not

  In the Service Description.

• Who you are buying from

  Apex Edge Sales Engineering Limited, registered in England and Wales. Its details are on the Company page.

• What is held

  Your name and email address, the workloads you describe as sizes, percentages, and choices, a billing name and address and a VAT number where you pay, and records of sign-in and of what was done in your account. CloudVerdict does not connect to your cloud accounts and holds none of your stored data.

• Kept apart

  Each subscriber’s use cases are kept from every other subscriber, and support reads them only in a recorded session.

• Deleted when you close

  You can close your account yourself. It can be reopened for a set period, shown before you close it, and your account and use cases are then deleted. What the law requires to be kept, such as invoices, is set out in the Privacy Notice.

• The detail

  In the Privacy Notice and the Data Processing Agreement. The named list of sub-processors is sent on request: ask at the privacy address on the Contact page.

• A password, and a second factor if you want 1

  Sign-in is by email address and password, with an optional code from an authenticator app.

• Signed out when idle

  A session ends after a period with nothing done.

• Support acts on the record

  A member of support can act in your account for a limited time, with a stated reason. Each session is recorded, and what was done in it is marked as done on your behalf.

• Card details stay with the payment service

  Payments are taken by our payment processor, on its own secure page. CloudVerdict does not hold card details.

They are on the Contact page.