Pricing Terms

Tiers and prices

Holding a comparison to requirements is part of Standard and Premium. A requirement is a fact a provider publishes about a storage option, asked as a yes or a no. It is the subscriber's own choice of what to compare, and it is not advice on which storage suits a customer, and not a recommendation.

The storage guide is part of every tier. It describes what each provider publishes about its own storage service, each statement with the provider's page and the day it was last checked against that page. It states no price, so nothing in it is an estimate. It is not advice that a storage option suits a subscriber's purpose, and it is not a statement by the provider. A provider can change its service before the guide is next checked against the provider's page.

PDF export is part of Standard and Premium, the executive brief is part of Premium, and every PDF carries the Made with CloudVerdict™ footer. What CloudVerdict produces is our intellectual property and carries our brand. We do not put a subscriber's logo or mark on anything the product renders or exports, on any tier and at any price, and a subscriber's name appears on a PDF only to say who it was prepared for.

Free has no export in the product, and a subscriber on Free can ask for one. We send their use cases, each version we hold of them, and their results in a structured file, as clause 12 of the Subscription Terms sets out.

Subscription prices are in pounds sterling whatever currency a comparison is shown in.

Unlimited edits and re-runs apply to a use case once created, on every tier. The allowance counts new use cases, including one started by importing a CSV, not work done on them; deleting a use case gives none of it back. It is counted for each calendar month in Coordinated Universal Time (UTC): it starts again at 00:00 UTC on the 1st of every month.

Tax

All prices are exclusive of tax, for every subscriber. This is so whether a subscription is bought for a business or by an individual: no price shown on the pricing page, in the product, or in these terms includes tax. Any sales tax or VAT that applies is calculated at checkout from the billing address and any VAT number given, added on top of the price, and shown before payment is taken. The total charged is the price plus that tax.

Apex Edge Sales Engineering Limited is the merchant of record. No merchant of record service stands between us and the subscriber. Tax is calculated and collected through our payment processor. Whether VAT is charged yet, and our registration number once we have 1, are on the Company Information page.

A business in the EU with a valid VAT registration number may be reverse charged, in which case the number is validated and reported rather than tax being collected on it.

Changing a price

We may change the price of a tier on at least 30 days' notice. A tier has one price and it applies to everyone on that tier. A promotion code, below, takes an amount off what one subscriber is charged and does not change that price.

• A monthly subscription moves to a new price at its first renewal after that notice has run.
• A yearly subscription moves at its first renewal after that notice has run. A year already paid is not re-priced part way through.

Notice is given to the email address held on the subscription. Cancelling before a new price takes effect means paying the old one for the rest of the period already paid for.

Promotion codes

We may offer a promotion code that takes an amount off what a plan is charged. A code is entered at checkout, and what you will pay with it is shown there before you pay.

• A code applies to the subscription it was used to buy, for the payments its own terms state, and to no other subscription. We may also give a code to a plan you already pay for, from your next payment, and we tell you when we do.
• A code changes what you are charged, not the price of the tier. The tier's price is the one above, and it is what you are charged once the code no longer applies.
• Tax is calculated on what you are charged after the code.
• Where the price of a tier changes, notice is given as set out above. A code that takes a percentage off takes it off the new price from the renewal the new price applies to.
• A refund is each whole month's share of what was paid. Where a code reduced a payment, the refund for that period is reduced with it, and a period paid for in full by a code has nothing to refund.
• Whether a code still applies after you change your plan or billing period depends on the code's own terms.
• We may withdraw a code, or decline to offer one, at any time. A code already used on a subscription keeps to its own terms.

What a subscription is

A subscription belongs to one person. There are no shared accounts, no seats bought on somebody else's behalf, and no central billing. A company wanting several people buys several subscriptions, and each of those people contracts with Apex Edge Sales Engineering Limited themselves.

Minimum term, cancellation, and refunds

A paid subscription runs for a minimum term, stated at the point of purchase and applying to the subscription being bought. A later change to the minimum term does not change one already bought.

• Cancelling after the minimum term: the plan ends at the end of the month already paid for, nothing more is charged, and the remainder of what has been paid is refunded.
• Cancelling inside the minimum term: the plan runs to the end of the term, charged as usual until then, and nothing is refunded for the term. The remainder, counted from the end of the term, is refunded when the plan ends.

The remainder is each whole month of the month or year last paid for that is left when the plan ends, at that month's share of what was paid, with the tax paid on it. A plan cancelled after the minimum term ends at the end of a month, so a plan paid for each month has nothing left to refund, and a plan paid for each year is refunded the whole months left of the year. Where a plan ends part way through a month of the period paid for, because we end it or because the minimum term ends there after a move from monthly to yearly billing, the part of that month is not refunded.

Changing a plan

• Moving to a higher tier, or from monthly to yearly billing, takes effect at once and is charged then. A higher tier is charged the difference for the rest of the period already paid for. A move from monthly to yearly billing starts a new year that day, and is charged the year less what is left of the month already paid for.
• Moving to a lower tier, or from yearly to monthly billing, takes effect at the end of the period already paid for. Nothing is refunded, and the change can be withdrawn until then. A move that is to a higher tier and also from yearly to monthly billing, or to a lower tier and also from monthly to yearly billing, waits for the end of the period in the same way.
• A change of plan or billing period is charged at the tier's price on the day you make it, including where you were paying an earlier price.
• Where we end a plan ourselves inside its minimum term, nothing is refunded for the term: each whole month refunded is counted from the day the term would have ended.

If a payment fails

A payment that fails is tried again, and the plan stays as it is while it is. If it cannot be taken, the paid plan ends and the subscription moves to Free. The account and everything saved in it are kept.

A payment that is not genuine

We may refuse or end a purchase we reasonably suspect was made with a stolen or unauthorised means of payment, or by somebody using a false identity. Where we do, the plan it bought ends, the subscription moves to Free, and what was taken is returned to the means of payment it came from, unless it has already been reversed. Where a payment is reversed by the card issuer or bank after it was taken, we may end the plan that payment paid for from that day, the subscription then moves to Free, and nothing of what was reversed is refunded again. Neither is a payment that failed, which is set out above.

A plan given without charge

A plan we give without charge is not billed and is ours to change. The minimum term, the notice of a price change, and the refunds above apply to a plan that is paid for.

The full terms are in the Subscription Terms.

Neutrality

No provider pays for placement, for inclusion, or for its position in a result. Apex Edge Sales Engineering Limited receives no payment, commission, referral fee, or other consideration from any cloud provider CloudVerdict prices, or any reseller of one, in connection with CloudVerdict.

The only money CloudVerdict collects is the subscription. The provider costs a comparison shows never pass through Apex Edge Sales Engineering Limited: they are estimates of what a provider would charge that subscriber directly, under that subscriber's own account with that provider. CloudVerdict does not bill, resell, or take a margin on any provider's charges.

Billing questions

Anything about payment, an invoice, VAT, or a refund goes to billing@apexedgesalesengineering.com.

Contact points

Each kind of correspondence has its own address. Using the right one matters: a data rights request has a statutory clock running on it, and a security report should not wait in a support queue.