These Subscription Terms are for business use. CloudVerdict is not offered for personal or household purposes.
1. Who these terms are between
These terms apply between Apex Edge Sales Engineering Limited, a company registered in England and Wales under number 15821626, whose registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ ("we", "us"), and the person who creates a CloudVerdict account or buys a CloudVerdict subscription ("you").
Full statutory details are on Company Information.
How you agree to these terms. You agree to them, with the Pricing Terms and the Acceptable Use Policy, by ticking the box that says so when you create your account, or when you are asked to before you continue using it. Buying a paid plan asks you to agree to these terms and the Pricing Terms again, at the checkout. You agree to each document as it stands on the day you agree, and we keep a record of which version you agreed to, when, and the words you were shown. A later version applies to you as clause 23 sets out.
You use CloudVerdict for your business. By agreeing to these terms you confirm that you are using CloudVerdict for the purposes of your trade, business, craft, or profession, and not as a consumer. If you are nevertheless a consumer, nothing in these terms affects the rights the law gives you that cannot be excluded.
You must be able to enter into these terms. You must be at least 18 years old. You contract with us yourself, even where you use CloudVerdict in your work for an employer or a client, and nothing in these terms binds them.
2. A subscription belongs to one person
There are no shared accounts, no seats bought on somebody else's behalf, and no central billing. Your subscription is yours. A company wanting several people to use CloudVerdict buys several subscriptions, and each of those people contracts with us themselves.
You must not share your sign-in details or let anybody else use your account.
Nobody reaches your work through the product. On Standard and Premium you can export a result as a PDF or a CSV and send it yourself, which is your own act and happens outside CloudVerdict. On Free you can ask us for an export, as clause 12 sets out.
3. What the service is
CloudVerdict compares the cost of object storage across the cloud providers it prices. Service Description sets out what it does in full, and forms part of these terms.
4. What a result is, and what it is not
A result is an estimate. It is not a quotation, an offer, or advice.
It is calculated from the list prices those providers publish, applied to the workload you described. We do not warrant that any price is current at the moment you read a result. Every result states how old the prices behind it are, and where they were read from: a provider's price feed, or, where a provider publishes no feed, its own published pages. A result is not checked against a provider's own calculator.
A result will not reflect any discount, committed-use agreement, enterprise agreement, or credit you have negotiated with a provider, because we read published list prices and do not know your agreements.
A provider's prices may be converted. They are taken in the currency the provider publishes them in, from its list in the currency you ask for where it publishes one. Where it publishes none in that currency, its prices are converted at the European Central Bank's euro reference rates of the day the result states, which the bank publishes for information only. A provider bills in its own currency, at its own rate, on its own date, so a converted figure is an estimate of an estimate. A saved version keeps the rate it was converted at.
You are responsible for the decisions you take. CloudVerdict informs a decision about cost. It does not make one, and we are not liable for a decision taken on the basis of a result. You should verify any figure that matters against the provider before you rely on it.
5. Provider data
Comparisons are built from data the providers publish. We do not control that data, we do not warrant its accuracy or completeness, and a provider may change or withdraw it.
Where an option cannot be fully priced, it is marked as partial and says what is missing. It is never shown as costing nothing.
6. Which providers you can select
Which providers are selectable may change. We may make a provider unselectable, across the platform or for your account, and where we do the product shows the provider with a message saying it is unavailable. We do not promise that the set of selectable providers is fixed.
A saved version keeps what it priced, including where a provider it covered has since become unselectable.
7. Your account
You must give accurate information when you create an account, keep it accurate, and keep your sign-in details confidential. You are responsible for everything done through your account, except what our staff do while acting for you under clause 15, and except where it results from our own failure to keep it secure.
If we set up your account for you, you receive an invitation link and choose your own password before you can reach anything. We never send you a password and cannot see or set yours.
You may protect your account with a second factor, an authenticator app, from Your account. Once it is set up, every sign-in asks for a code from it as well as your password. If you lose it, we remove it at your request, once we are satisfied the request is yours, and the removal is recorded in your subscription's activity record. Why we removed it is kept in our own records.
If you believe somebody else has used your account, tell us at once at security@
8. Fees, tax, and payment
Prices and what each tier includes are set out in Pricing Terms, which forms part of these terms.
All prices are exclusive of tax, for every subscriber, whether a subscription is bought for a business or by an individual. Any sales tax or VAT that applies is calculated at checkout, added on top of the price, and shown before payment, and what you are charged is the price plus that tax. A change of plan and a renewal are charged the same way, and a refund includes the tax paid on what is refunded. We are the merchant of record, and payment is processed by our payment processor.
You buy a paid plan yourself, from Your account, and pay on our payment processor's own secure page. We never receive or hold your card details. A paid plan is charged at the start of each month or year you have chosen, and renews until it is cancelled. Your payment details, your billing address and VAT number, and your invoices are on its billing page, reached from Your account.
If a payment fails, it is tried again, and your plan stays as it is while it is. If it cannot be taken, your paid plan ends and your subscription moves to the Free tier. Nothing is suspended, closed, or deleted because a payment failed: your account and everything you saved are kept, the features of the paid tier stop, and you can buy a plan again at any time.
A plan we give you without charge is ours to give and to change. It is not a paid plan: nothing is charged for it, and clauses 9 and 10 apply to a plan you pay for.
9. Changing a price
We may change the price of a tier on at least 30 days' notice, given to the email address held on your subscription. A tier has one price and it applies to everyone on that tier. A promotion code, where we offer one, takes an amount off what you are charged and not off the price of the tier, as the Pricing Terms set out.
A subscription moves to the new price at its first renewal after that notice has run, whether it is paid monthly or yearly: a year already paid is not re-priced part way through.
If you cancel before a new price takes effect, you pay the old one for the rest of the period you have already paid for.
If you do not accept a new price, you may cancel under clause 10.
10. Minimum term, cancellation, and refunds
A paid subscription runs for a minimum term. The minimum term that applies to your subscription is stated at the point you buy it.
You cancel your plan yourself, from Your account.
- If you cancel after the minimum term, your plan ends at the end of the month you have already paid for, counted from when the month or year you last paid for began. Nothing more is charged, and we refund the remainder of what you have paid, as set out below. You can withdraw the cancellation at any time before that day.
- If you cancel inside the minimum term, your plan runs to the end of the term and ends then. It is charged as usual until that day, and nothing is refunded for the term itself. The remainder of what you have paid, counted from the end of the term, is refunded when your plan ends, as set out below. You can withdraw the cancellation at any time before that day.
The remainder is each whole month not used. It is every whole month of the month or year you last paid for that is left when your plan ends, at that month's share of what you paid, with the tax you paid on it, and it is refunded to the card you paid with. A plan you cancel after the minimum term ends at the end of a month, so a plan paid for each month has nothing left to refund, and a plan paid for each year is refunded the whole months left of the year. While a payment has failed and is being tried again, a plan cannot be cancelled from Your account until it has been paid; if it is not paid, the plan ends as clause 8 sets out and nothing more is charged. Where a plan ends part way through a month of the period paid for, because we end it or because the minimum term ends there after a move from monthly to yearly billing, the part of that month is not refunded.
Changing your plan. You change your plan yourself, from Your account. A move to a higher tier, or from monthly to yearly billing, takes effect at once and is charged then, with its tax: a higher tier is charged the difference for the rest of the period you have paid for, and a move from monthly to yearly billing starts a new year that day and is charged the year less what is left of the month you have paid for. A move to a lower tier, or from yearly to monthly billing, takes effect at the end of the period you have paid for, as does a move that is both to a higher tier and from yearly to monthly billing, or both to a lower tier and from monthly to yearly billing, with no refund, and you can withdraw it until then. A change of plan or billing period is charged at the tier's price on the day you make it, including where you were paying an earlier price. The minimum term runs from when your paid plan started and is not restarted by a change.
When a paid plan ends, your subscription moves to the Free tier. Your account and everything you saved are kept.
11. Your content
You keep ownership of what you put into CloudVerdict: the workloads you describe, the use cases you create, and the results you save. You grant us only the licence we need to host, process, and display it in order to provide the service to you.
12. Taking your work with you
Exporting is a paid feature. On Standard and Premium you can export any version of a use case your plan shows as a PDF or a CSV. Each export is recorded against your subscription, with when it was made and which version it was. On the Free tier there is no export in the product, but you can ask for one: email privacy@
Importing is on every tier. A CSV exported from CloudVerdict can be imported to start a new use case from its inputs, priced again from the prices in use at the time. An import starts a use case, so it counts against the month's allowance as any new use case does.
You may share what you export, and take it with you. You may send a PDF or a CSV you exported, as it stands, to the people you work with, and use it in your own business decisions and in advice to your own client. Taking your own workloads and results to another service when you leave is fine. What you may not do is use exports, alone or gathered with others, to build a product or service that competes with CloudVerdict, to supply one with data other than your own, or to compile a dataset of prices or rates, or of results other than your own; the Acceptable Use Policy says what that covers. Clause 18 says whose the document is.
Switching to another service. You may move to another service, or to your own systems, whenever you choose. We ask for no notice, and charge nothing for switching or for taking your data.
- Ask from the address you sign in with, at privacy@
apexedgesalesengineering.com . Within 30 days of your request we send your data and help you with the move, and CloudVerdict keeps working for you meanwhile. - What you take is everything you put in and everything your use produced: each use case, every version, its inputs, and its results, in a structured file a computer can read, with the rest of what we hold about you. On a plan that includes them, you can also export any version as a PDF or a CSV yourself. The Service Description describes each format.
- What stays with us is what is ours under clause 18: the pricing data as we compile it, the billing rules, and how CloudVerdict works a figure out. They are our intellectual property and trade secrets, and no export includes them.
- When the switch is complete, when you tell us so or 30 days after we sent your data if you have not, your subscription is closed as clause 13 sets out, and we tell you it has; but where you pay for a plan, it is cancelled and ends as clause 10 sets out, at the end of the month you have paid for, or, inside the minimum term, at the end of the term, which is the price of the term you chose and not a charge for switching; your account is closed when the plan ends.
- You then have at least 30 days to retrieve anything more, by asking us to reopen your account or to send your data again, before your data is erased as clause 13 sets out.
This is separate from your data protection rights. A request for a copy of your personal data, or for it in a portable form, is a right that does not depend on what you pay. It is answered by us as a process, through privacy@
13. Closing an account and deletion
You can close your own account from Your account. An account that pays for a plan cannot be closed until the plan has ended, because closing does not end what is paid: cancel the plan first, under clause 10. If you closed it, you can reopen it yourself by signing in and choosing to reopen it, at any time before the date recorded at closing, unless we have kept it closed. We may keep closed an account you closed where we find a reason under clause 17 to close it ourselves; its date stays as it was. If we closed it under clause 12 or clause 17, or kept it closed under clause 17, only we can reopen it.
When a subscription is closed, access to it ends at once, and we record the date its data will be deleted. The period between the two is stated in the Privacy Notice, and is never less than 30 days. Until that date a closure can be undone, and everything comes back as it was. Within a day after that date the subscription, its content, the account, and every record about them that we hold in CloudVerdict are deleted, and anything that cannot be deleted then is tried again each day until it is. The Privacy Notice sets out what that deletion does not reach: a subscription that is still paying for a plan, which is deleted once the plan has ended; emails you and we have exchanged; the record of a request, complaint, report, or personal data breach about the subscription, kept with its kind and dates alone or, for a breach, with what happened, its effects, and what we did; and the invoices the law makes us keep.
A closed subscription can be deleted sooner, at your request or where the account should not exist; after a switch to another service under clause 12, only at your request.
The only records kept after that are invoices and tax records, for as long as tax law requires; monthly totals of what was paid and refunded, and a line saying when a subscription closed and when it was deleted, neither of which names anybody; emails you and we have exchanged; and the record of a request, complaint, report, or personal data breach about the subscription, kept with its kind and dates alone or, for a breach, with what happened, its effects, and what we did. The Privacy Notice says what is deleted and what is kept.
Deleting a use case works the same way. A use case you delete leaves your list at once and is kept, and can be restored by you, until a date set from the same period; on that date it is deleted with every version and result. Deleting a use case gives back none of the month's allowance, because starting it is what was counted.
14. Acceptable use
Your use of CloudVerdict is subject to the Acceptable Use Policy, which forms part of these terms.
15. Our access to your account
Our staff can reach your account for support, through access that is recorded: who opened it, whose account it entered, why, and when it ended. Every action taken during such a session names the member of staff as well as you. The Privacy Notice describes this in full.
16. Availability and changes to the service
We aim to keep CloudVerdict available but do not guarantee uninterrupted access. Current availability is published at status.apexedgesalesengineering.com.
We may change the service. Where a change materially reduces what your tier includes, we will give you at least 30 days' notice, unless the law or a risk to the security of the service requires it sooner, and you may cancel under clause 10.
17. Suspension and termination
We may suspend or close your subscription where you breach these terms or the Acceptable Use Policy, or where we are required to by law. We may act at once, without notice, where we reasonably suspect fraud, the use of a stolen or unauthorised means of payment, a false identity, unlawful activity, or a threat to the security or integrity of the service or of another subscriber's data, and, while we still hold the information to know it, we may refuse a further account to anybody whose subscription we closed under this clause. A payment that fails is dealt with as clause 8 sets out, and is not a ground for suspending or closing a subscription. A payment that is not genuine, or that your bank reverses, is dealt with as the Pricing Terms set out. Otherwise, where a subscription we close pays for a plan, we end the plan first, and refund the remainder of what has been paid as clause 10 sets out. Where we end it inside the minimum term, nothing is refunded for the term: the remainder is counted from the day the term would have ended. Where it is reasonable to do so, we will tell you first and give you the chance to put it right.
Suspending stops access and deletes nothing. While your subscription is suspended you can sign in and see that it is suspended and who to contact, and you cannot reach anything else. Reactivating it gives everything back. Suspending does not end or pause a plan you pay for: it renews and is charged as usual. While your subscription is suspended you cannot cancel the plan from Your account, so to cancel it, write to billing@
Closing ends the subscription, and clause 13 then applies: nothing is deleted before the date recorded at closing, except as clause 13 allows, and a closure can be undone until then.
We tell you by email when we do any of these. Where we suspend, reactivate, close, or reopen your subscription, or change, cancel, or end your plan on your behalf, we write to the email address held on your subscription to say what was done and what it means for you. That email is about the service you hold and is not marketing. It is not the notice a clause of these terms requires before a step is taken, which is given as that clause says.
18. Intellectual property
CloudVerdict, its interface, its calculations, and its brand are ours or our licensors'. Nothing in these terms transfers them to you. Provider names and marks belong to their owners and are used only to identify the services being compared.
What CloudVerdict produces carries our brand and nobody else's. PDF export is part of Standard and Premium, and every PDF it exports carries the Made with CloudVerdict™ footer. We do not place your logo or mark on anything the product renders or exports, at any price, and your name appears on a PDF only to say who it was prepared for, never as a brand. You keep ownership of the workloads and results described in clause 11; the document CloudVerdict produces to present them is ours, and clause 12 says how you may share it.
The pricing data is a database we made. We obtain, check, and present the providers' published prices and billing rules at substantial investment, and we hold the database right, and any other rights, in the pricing data as we compile it. An export carries figures worked out from that data. It gives you no right in the data itself.
19. Neutrality
No provider pays for placement, for inclusion, or for its position in a result. We receive no payment, commission, or referral fee from any provider or reseller in connection with CloudVerdict. The only money we collect is your subscription.
20. Warranties
We provide CloudVerdict with reasonable care and skill.
Beyond that, and to the fullest extent permitted by law, CloudVerdict is provided "as is" and "as available", and we give no warranties, conditions, or representations of any kind, express or implied. All terms implied by statute or common law are excluded so far as the law allows. In particular, and without limiting that, we do not warrant that:
- a result, estimate, ranking, or figure is accurate, current, complete, or fit for any decision you take with it;
- the data a cloud provider publishes is accurate, current, or complete, or that it will remain available;
- the service will be uninterrupted, timely, secure, or free from error or defect;
- the service will meet your requirements, or that any defect will be corrected.
21. Liability
What cannot be excluded. Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982, or for anything else that cannot lawfully be limited or excluded. Everything below is subject to this paragraph.
Subject to that, and to the fullest extent permitted by law, we are not liable for any of the following, however arising, whether in contract, tort including negligence, breach of statutory duty, or otherwise, and whether or not we were advised such loss might occur:
- loss of profit, revenue, income, or anticipated savings;
- loss of business, contracts, opportunity, or goodwill;
- business interruption, or wasted management or staff time;
- loss of or damage to data;
- wasted expenditure, or the cost of procuring substitute services;
- any loss arising from a decision you took in reliance on a result, an estimate, a ranking, a characteristic, a warning, or a note shown by CloudVerdict;
- any loss arising from data published by a cloud provider being inaccurate, incomplete, out of date, withdrawn, or changed;
- any loss caused by a service we do not control and have not engaged to provide CloudVerdict, such as a cloud provider's own service or your internet connection;
- any loss arising from somebody else using your account, where they did so because you shared your sign-in details or did not keep them confidential;
- any indirect, special, or consequential loss.
Our total liability is capped. Subject to the first paragraph of this clause, our total aggregate liability arising out of or in connection with these terms and your use of CloudVerdict, whether in contract, tort including negligence, breach of statutory duty, or otherwise, is limited to the total amount you actually paid us in the three months immediately before the event giving rise to the claim. Where you pay nothing, our total liability is limited to one hundred pounds.
Claims are time limited. You must bring any claim within twelve months of the date on which you first became aware, or ought reasonably to have become aware, of the circumstances giving rise to it. After that period no claim may be brought.
Cost savings are not warranted. CloudVerdict shows what published prices imply. It does not promise that you will save anything, and it is not an assurance that any provider will charge what a result shows.
You are responsible for your decisions. CloudVerdict informs a decision about cost. It does not make one, it is not advice, and it is not a substitute for your own verification with a provider before you commit to anything.
22. Data protection
How we handle personal data is set out in the Privacy Notice. Where we process personal data on your behalf, the Data Processing Agreement applies.
23. Changes to these terms
We may change these terms. Where a change materially affects you, we will give notice to the email address held on your subscription at least 30 days before it takes effect, unless the law or a risk to the security of the service requires it sooner. The effective date at the top of this page says when the current version came into force. If you go on using CloudVerdict after a change takes effect, having been given notice of it where this clause requires, you accept it. A change to these terms that materially affects you to your disadvantage applies to a paid plan from its first renewal after the change takes effect; until then, the terms as they stood before the change apply to it. A change to what your tier includes is made as clause 16 sets out. If you do not accept a change, you may cancel a paid plan under clause 10, close your account under clause 13, and stop using CloudVerdict.
24. Notices
Legal notices and contractual correspondence go to legal@
Anything about payment, an invoice, VAT, or a refund goes to billing@
Anything with no better home goes to contact@
Notices to you are sent to the email address held on your subscription.
25. Other documents published by Apex Edge Sales Engineering Limited
We publish a second set of legal documents on our marketing website, covering that website, what is published there, and business enquiries. CloudVerdict is one of our products and is not a separate company, so both sets are ours.
Where a document on that website and a document in the CloudVerdict set address the same subject matter, the CloudVerdict document takes precedence for CloudVerdict. The full set is listed at Legal.
26. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
27. Contact points
Each kind of correspondence has its own address. Using the right one matters: a data rights request has a statutory clock running on it, and a security report should not wait in a support queue.
| Purpose | |
|---|---|
| General and sales enquiries | contact@ |
| Product support | support@ |
| Billing, invoices, VAT, refunds, and payments | billing@ |
| Privacy, cookies, and data rights | privacy@ |
| Legal notices and contractual correspondence | legal@ |
| Security reports and suspected personal data breaches | security@ |
28. Your responsibility to us
You will compensate us for the losses we suffer because of you, where we suffer them as a result of:
- your breach of clause 2 or clause 7, or of the Acceptable Use Policy;
- your fraud, your use of a stolen or unauthorised means of payment, or your use of CloudVerdict in breach of the law;
- a claim by anybody else that what you put into CloudVerdict, or what you did with what you exported from it, infringes their rights.
This covers the reasonable costs of dealing with it, including legal costs, and is reduced to the extent that we caused or contributed to the loss ourselves. We will tell you promptly of any claim it covers and let you take part in answering it.
29. Events outside our control
We are not in breach of these terms, and not liable, for any failure or delay caused by an event outside our reasonable control, including a failure of the internet, a failure of a supplier caused by an event outside its own reasonable control, a power failure, an attack on our systems or on a service we use that reasonable precautions would not have prevented, a change in the law, an act of government, a strike, a fire, a flood, a pandemic, or war. We will tell you where such an event affects the service, and do what we reasonably can to limit it.
30. General
Our whole agreement. These terms, with the documents they say form part of them, are the whole agreement between you and us about CloudVerdict. You have not relied on any statement, promise, or representation that is not in them, and you have no remedy for one, except for fraud.
Transfer. We may transfer our rights and obligations under these terms to another organisation, including as part of a sale or reorganisation of our business, and we will tell you if we do. Your rights are not reduced by it. You may not transfer yours without our written agreement.
Others we use. We may use other businesses to provide parts of the service, and remain responsible for what we have promised you.
If part is invalid. If a court finds any part of these terms unlawful or unenforceable, the rest stays in force, and that part is applied to the extent the law allows.
Not insisting is not giving up. If we do not insist on something straight away, or at all, we can still insist on it later.
Nobody else has rights under these terms. Only you and we can enforce them. The Contracts (Rights of Third Parties) Act 1999 does not apply.
No partnership. Nothing in these terms makes you and us partners, agents, or joint venturers.
What lasts. These terms end when your subscription is deleted, or, after a switch under clause 12, when the switch is complete or, where you pay for a plan, when that plan ends. If we reopen your account at your request after a switch, these terms apply to it again. Clauses 4, 5, 10, 12, 13, 18, 20, 21, 22, 24, 25, 26, 28, and 30, and your ownership of your content under clause 11, continue after that, as does anything else that by its nature should.